Privacy Policy

Last Updated: [5/23/2026]

RuntoDropship (“RuntoDropship,” “we,” “us,” or “our”) is a China-based private dropshipping agent that helps overseas Shopify, TikTok Shop, DTC, and e-commerce sellers with product sourcing, supplier coordination, sample confirmation, quality control support, packaging checks, order execution, shipping coordination, blind shipping, and after-sales operation support.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, create an account, connect your store, submit an inquiry, use our services, or communicate with our team.

This Privacy Policy should be read together with our Terms of Service and Refund, Reship & Return Policy.

This Privacy Policy applies to information related to merchants, business contacts, store users, order recipients, and other individuals whose information may be processed as part of our private dropshipping agent services.

1. Information We Collect

We may collect different types of information depending on how you interact with RuntoDropship.

1.1 Information You Provide Directly

We may collect information that you submit through our website, forms, account registration, email, WhatsApp, live chat, or other communication channels, including:

  • Name
  • Business email address
  • WhatsApp number or phone number
  • Company name or store name
  • Website URL or store URL
  • Country or business location
  • Product inquiry details
  • Sourcing requirements
  • Order volume estimates
  • Product category preferences
  • Private label or packaging requirements
  • Messages, attachments, product photos, videos, or documents you send to us

1.2 Store, Platform, and Order Information

When you connect your store, submit order files, or authorize access through an e-commerce platform or app integration, we may process information required to support your order execution workflow, including:

  • Store name and store URL
  • Order ID or order number
  • Product SKU, variant, quantity, and item details
  • Customer shipping name
  • Shipping address
  • Phone number or email address where required for delivery
  • Tracking number and delivery status
  • Order notes or special handling instructions
  • Platform-related order data from Shopify, TikTok Shop, WooCommerce, or other connected systems

We only process this information to support your requested services, such as sourcing, order preparation, quality control support, packaging confirmation, shipping coordination, tracking updates, and after-sales handling.

1.3 Recipient and Buyer Information

As part of order execution, you may provide information about your customers or order recipients. This may include:

  • Recipient name
  • Shipping address
  • Phone number
  • Email address where required for delivery updates
  • Product and order details
  • Customs or delivery-related information

You are responsible for ensuring that you have the necessary rights, permissions, or lawful basis to provide your customers’ information to us for order processing and shipping coordination.

1.4 Payment, Billing, and Transaction Information

We may collect payment-related or billing information, including:

  • Billing contact name
  • Billing email
  • Invoice details
  • Payment confirmation records
  • Transaction references
  • Account balance or service fee records

We do not intentionally collect or store full credit card numbers through our website unless processed securely by a third-party payment provider.

1.5 Shipping, Customs, VAT, and Tax Information

For international shipping, customs clearance, VAT handling, and delivery coordination, we may process information such as:

  • Destination country
  • Shipping address
  • Declared product information
  • Product value
  • HS code or product category
  • VAT number, IOSS number, or tax-related reference where required
  • Customs declaration details
  • Carrier tracking information

This information is used only when necessary to support shipping, customs clearance, tax-related documentation, and delivery execution.

1.6 Technical and Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring pages
  • Pages viewed
  • Date and time of visit
  • Cookie identifiers
  • Website interaction data

This information helps us maintain website security, improve user experience, analyze website performance, and understand how visitors interact with our content.

2. How We Use Personal Information

We use personal information for legitimate business, operational, service, security, and compliance purposes, including:

  • Responding to inquiries and quote requests
  • Creating and managing merchant accounts
  • Reviewing product sourcing requests
  • Communicating with you about products, samples, pricing, stock, packaging, shipping, and order issues
  • Processing orders submitted by merchants
  • Coordinating supplier communication
  • Supporting product checks, packaging checks, and warehouse execution
  • Arranging shipping and tracking updates
  • Handling returns, after-sales issues, damaged parcels, lost parcels, or delivery exceptions
  • Managing invoices, payments, and account records
  • Supporting VAT, IOSS, customs, and tax-related shipping requirements
  • Improving our website, systems, service quality, and communication workflow
  • Preventing fraud, abuse, unauthorized access, or misuse of our services
  • Complying with legal, regulatory, tax, customs, or platform obligations
  • Protecting the rights, property, and safety of RuntoDropship, our merchants, customers, team members, and service partners

We do not use merchant order data or customer recipient information for unrelated marketing purposes.

3. How We Handle Store and Customer Data

RuntoDropship may process store and order data on behalf of merchants. In this context, merchants usually act as the business that collects customer information, and RuntoDropship acts as a service provider, processor, or operational partner that helps execute the requested order workflow.

We use store and customer data only for the services requested by the merchant, such as:

  • Product sourcing support
  • Order preparation
  • Product confirmation
  • Packaging confirmation
  • Shipping coordination
  • Tracking synchronization
  • Delivery exception handling
  • Returns or after-sales support
  • Customs and tax-related shipping documentation where applicable

We do not sell customer recipient data.
We do not use customer recipient data to build unrelated marketing lists.
We do not contact your customers for unrelated promotional purposes.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, log files, and similar technologies to:

  • Keep the website functional
  • Improve browsing experience
  • Understand website traffic
  • Analyze page performance
  • Remember user preferences
  • Support security and fraud prevention
  • Measure marketing campaign performance where applicable

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

Where required by applicable law, we will provide cookie notice or consent options for non-essential cookies.

5. How We Share Information

We may share personal information only when necessary to provide our services, operate our business, or comply with legal requirements.

We may share information with:

5.1 Internal Team Members

Relevant RuntoDropship sourcing, order, customer support, quality control, warehouse execution, finance, or technical team members may access information only when needed for their work.

5.2 Suppliers and Product Partners

When necessary for sourcing, sample confirmation, product preparation, or issue resolution, we may share limited product or order-related information with suppliers. We avoid sharing unnecessary buyer personal information unless required for order execution.

5.3 Warehousing and Shipping Partners

We may share recipient and shipping information with warehouse execution teams, carriers, logistics providers, customs brokers, or delivery partners to prepare, ship, track, and deliver orders.

5.4 Platform, App, and Technology Providers

We may use trusted service providers for website hosting, cloud storage, order systems, analytics, email, payment processing, customer communication, security, or platform integrations.

5.5 Payment and Billing Providers

We may share billing or transaction information with payment processors, banks, accounting tools, or financial service providers as needed to process payments and maintain financial records.

5.6 Legal, Tax, Customs, or Regulatory Authorities

We may disclose information when required by law, customs rules, tax obligations, legal process, government request, platform investigation, or to protect our rights and prevent fraud or abuse.

6. International Data Processing

Because RuntoDropship operates as a China-based private dropshipping agent serving international merchants, your information may be processed in countries or regions different from where you are located.

For example, order and shipping information may need to be processed by our China-based team, warehouse execution team, suppliers, logistics providers, or international carriers.

When we transfer or process personal information internationally, we take reasonable steps to protect the information in accordance with this Privacy Policy and applicable data protection requirements.

7. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

  • Providing services to merchants
  • Managing orders and shipping records
  • Handling returns, disputes, delivery exceptions, or after-sales issues
  • Maintaining business, accounting, tax, customs, or legal records
  • Complying with platform, regulatory, or contractual obligations
  • Preventing fraud, abuse, or unauthorized use

Order-related information may be retained for a reasonable period after order completion to support tracking, after-sales service, claims, chargeback handling, customs records, and legal compliance.

When information is no longer needed, we will delete, anonymize, or securely retain it according to our internal data retention practices and applicable legal requirements.

8. Data Security

We use reasonable technical, organizational, and administrative measures to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.

These measures may include:

  • Limited access based on work responsibility
  • Internal permission controls
  • Secure communication practices
  • Account access protection
  • Data minimization where practical
  • System monitoring and operational controls
  • Staff confidentiality expectations
  • Secure handling of order and customer information

No online transmission, storage system, or service can be guaranteed to be completely secure. If you believe your information has been accessed or used improperly, please contact us immediately.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information
  • Request restriction of certain processing
  • Object to certain processing
  • Request a copy of your information in a portable format
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Lodge a complaint with a relevant data protection authority

We may need to verify your identity before responding to a privacy request.

If you are a customer of one of our merchants, we may direct your request to the merchant because the merchant may be the party responsible for deciding how your personal information is collected and used.

10. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what categories of personal information are collected, used, disclosed, sold, or shared; the right to request deletion; the right to correct inaccurate information; the right to opt out of sale or sharing where applicable; and the right not to be discriminated against for exercising your privacy rights.

RuntoDropship does not sell customer recipient information.

If we use advertising or analytics technologies that may be considered “sharing” under applicable California privacy law, we will provide appropriate notice and choice mechanisms where required.

11. Marketing Communications

If you subscribe to our updates, submit an inquiry, or communicate with us, we may send business-related or service-related messages.

Marketing messages may include information about sourcing support, private dropshipping agent services, product categories, operational updates, or service improvements.

You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.

Even if you opt out of marketing messages, we may still send you service-related communications, such as account notices, order updates, payment reminders, security notices, or responses to your inquiries.

12. Third-Party Links and Platforms

Our website or services may contain links to third-party websites, platforms, apps, payment providers, logistics providers, or tools.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms. You should review the privacy policies of those third parties before providing personal information to them.

13. Children’s Privacy

Our services are intended for business users and e-commerce merchants. We do not knowingly collect personal information from children under the age required by applicable law.

If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

14. Merchant Responsibilities

If you provide customer or recipient information to RuntoDropship, you are responsible for:

  • Providing appropriate privacy notices to your customers
  • Obtaining any required consent or legal basis
  • Ensuring that the information you provide is accurate and lawful
  • Responding to customer privacy requests where you are the responsible business or data controller
  • Using our services in compliance with applicable privacy, consumer protection, tax, customs, and e-commerce laws

RuntoDropship processes customer order information only to support the services requested by merchants.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, systems, legal obligations, platform requirements, or business practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website or services after the updated Privacy Policy becomes effective means you acknowledge the updated terms.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

RuntoDropship
Email: [email protected]
Website: https://runtodropship.com
Business Address: Changping Town, Dongguan City, Guangdong Province