Terms of Service

Last Updated: [5/23/2026]

Welcome to RuntoDropship.

RuntoDropship (“RuntoDropship,” “we,” “us,” or “our”) is a China-based private dropshipping agent that helps overseas Shopify, TikTok Shop, DTC, and e-commerce sellers with product sourcing, supplier coordination, sample confirmation, quality control support, packaging checks, order execution, shipping coordination, blind shipping, private label support, and after-sales operation support.

These Terms of Service (“Terms”) govern your access to and use of our website, platform, communication channels, services, order execution support, sourcing assistance, and related business cooperation with RuntoDropship.

By visiting our website, creating an account, submitting an inquiry, connecting your store, placing an order, making a payment, or using our services, you agree to these Terms. If you do not agree to these Terms, please do not use our services.

These Terms are designed for business-to-business cooperation between RuntoDropship and merchants. They are not intended to replace the refund policy, privacy policy, shipping policy, or customer service terms that you provide to your own customers.

1. Who We Are

RuntoDropship provides private dropshipping agent services for e-commerce merchants.

Our services may include:

  • Product sourcing support
  • Supplier communication
  • Sample coordination
  • Product confirmation
  • Basic quality control support
  • Packaging checks
  • Private label and branded packaging coordination
  • Order execution support
  • Shipping coordination
  • Tracking information support
  • Blind shipping support
  • Returns and after-sales coordination
  • Inventory or pre-stock coordination where agreed

RuntoDropship is not a retail seller to your customers.
RuntoDropship is not a public marketplace.
RuntoDropship is not the owner of your store.
RuntoDropship is not responsible for your advertising, product claims, customer-facing promises, or store policies.

2. Merchant Relationship

When you use our services, you act as an independent business, store owner, seller, or merchant.

You are responsible for:

  • Your online store
  • Your product listings
  • Your product descriptions
  • Your advertising claims
  • Your pricing
  • Your customer service
  • Your customer-facing refund and return policy
  • Your tax and legal compliance
  • Your platform account compliance
  • Your payment processor compliance
  • Your own customers’ expectations and disputes

RuntoDropship supports the operational side of your sourcing and order execution workflow, but we do not control your store, your customers, your marketing, your payment processor, or your platform account.

3. Eligibility

By using our services, you confirm that:

  • You are at least the age of majority in your country or region.
  • You are using our services for business purposes.
  • You have the authority to act on behalf of your company, store, or business.
  • The information you provide to RuntoDropship is accurate and complete.
  • Your use of our services does not violate applicable laws, platform rules, or third-party rights.

We may refuse service, suspend cooperation, or terminate an account if we believe the account is used for unlawful, abusive, fraudulent, high-risk, or policy-violating activities.

4. Account Registration and Security

You may need to create an account, submit business information, connect your store, or provide access to order data to use certain RuntoDropship services.

You are responsible for:

  • Keeping your account login information secure
  • Providing accurate business and contact information
  • Updating incorrect or outdated account details
  • Controlling who can access your account
  • Reviewing orders before submission
  • Monitoring account balance, invoices, and order records

You are responsible for all activity that occurs under your account unless the activity is caused by RuntoDropship’s proven unauthorized action.

If you believe your account has been accessed without permission, you must notify us immediately.

5. Scope of Services

RuntoDropship provides private agent support based on the products, services, order volume, shipping routes, and cooperation terms agreed between you and RuntoDropship.

The exact service scope may vary depending on:

  • Product category
  • Supplier availability
  • SKU complexity
  • Order volume
  • Destination country
  • Shipping method
  • Packaging requirements
  • Private label requirements
  • Inventory arrangement
  • Platform requirements
  • Product risk level

Unless otherwise agreed in writing, our services do not include:

  • Acting as your legal representative
  • Acting as your tax advisor
  • Acting as your importer of record
  • Guaranteeing product compliance in every destination country
  • Guaranteeing platform approval
  • Guaranteeing ad account performance
  • Guaranteeing payment processor stability
  • Guaranteeing your retail profit margin
  • Providing unlimited product warranty
  • Providing customer-facing support directly to your buyers

6. Product Sourcing and Supplier Coordination

RuntoDropship may help you source products from suppliers, compare options, communicate with suppliers, check basic product information, and coordinate samples or production where applicable.

However, product sourcing is affected by supplier conditions, including:

  • Supplier price changes
  • Stock availability
  • Production schedule
  • Minimum order quantity
  • Product batch differences
  • Packaging changes
  • Supplier quality consistency
  • Domestic shipping time
  • Factory holidays or delays
  • Product discontinuation

Any product quotation, sourcing result, sample result, estimated lead time, or supplier information is subject to confirmation before final order execution.

RuntoDropship does not guarantee that every product can be sourced, stocked, customized, shipped, or sold legally in every destination country.

7. Product Information and Merchant Approval

Before selling, listing, advertising, or scaling a product, you are responsible for reviewing and approving the product information, including:

  • Product name
  • Images and videos
  • Product specifications
  • Materials
  • Size chart
  • Color options
  • Product function
  • Product claims
  • Packaging
  • Accessories
  • Warnings
  • Destination market restrictions
  • Platform policy requirements

If you approve a product, SKU, supplier, sample, specification, packaging, or product claim, you are responsible for ensuring that it matches your store listing and customer-facing promises.

RuntoDropship may help check products operationally, but we do not guarantee that your product listing, advertising claim, or customer-facing description is legally compliant or platform-compliant.

8. Quality Control Support

RuntoDropship may provide quality control support, product checks, packaging checks, quantity checks, sample confirmation, batch checks, photo confirmation, video confirmation, or other verification support depending on the product and service arrangement.

Quality control support is intended to reduce operational risk. It does not mean that every unit will be inspected unless such service is separately agreed in writing.

Unless otherwise agreed, RuntoDropship does not guarantee:

  • 100% defect-free products
  • 100% per-unit inspection
  • Unlimited product warranty
  • Complete prevention of supplier defects
  • Complete prevention of shipping damage
  • Complete prevention of customer complaints
  • Product compliance in every market

For high-risk products, fragile products, electronics, beauty products, children’s products, customized products, or regulated products, you should confirm specific inspection standards with us before selling or scaling the product.

9. Pricing, Quotations, and Stock Availability

Prices, shipping fees, supplier costs, packaging costs, private label costs, and service fees may change due to market conditions, supplier changes, exchange rates, carrier changes, product weight, product volume, destination country, fuel surcharge, customs requirements, or other operational factors.

A quotation is not final until confirmed by RuntoDropship.

Stock availability is not guaranteed unless inventory has been purchased, reserved, or confirmed under an agreed arrangement.

If supplier price, stock, shipping fee, or route conditions change before order execution, we may contact you to confirm whether you want to continue, adjust, replace, delay, or cancel the affected order where cancellation is still possible.

10. Payments and Billing

You agree to pay all applicable fees related to your use of RuntoDropship services, including but not limited to:

  • Product cost
  • Sourcing cost
  • Sample cost
  • Domestic shipping cost
  • International shipping cost
  • Packaging cost
  • Private label cost
  • Warehousing or inventory-related cost
  • Service fee
  • Balance recharge
  • Additional handling fee where agreed
  • Return or reshipment cost where applicable

Orders may not be processed until sufficient payment, account balance, or approved payment arrangement is received.

You are responsible for reviewing invoices, order costs, and payment records. If you believe there is a billing error, you must contact us promptly with supporting information.

RuntoDropship may pause order execution, sourcing, shipping, or account services if payment is overdue, disputed, insufficient, reversed, or suspected to be fraudulent.

11. Account Balance and Credits

If RuntoDropship provides an account balance, wallet, credit, or prepaid payment system, the balance may be used for approved product costs, shipping costs, packaging costs, service fees, or other agreed charges.

Account balance is not a bank account, stored-value financial account, or investment product.

Refunds, credits, or adjustments may be issued to your account balance where appropriate or agreed.

Unused balance may be subject to review, verification, bank fees, payment provider rules, refund method limitations, or compliance checks before withdrawal or refund.

12. Order Submission and Order Execution

You are responsible for ensuring that all submitted order information is accurate before order execution begins.

This includes:

  • Customer name
  • Shipping address
  • Phone number
  • Email address where required
  • Product SKU
  • Variant
  • Quantity
  • Color
  • Size
  • Model
  • Customization details
  • Packaging requirements
  • Shipping method
  • Order notes

RuntoDropship processes orders based on the information submitted by you or through your connected store.

We are not responsible for losses caused by incorrect, incomplete, outdated, duplicated, or wrongly mapped order information submitted by you, your team, your store, your app, or your platform integration.

13. Order Changes and Cancellation

You may request an order change or cancellation before the order enters supplier purchasing, preparation, packaging, customization, dispatch preparation, or shipping handoff.

Once order execution has started, changes or cancellations may not be possible.

An order may not be cancelable if:

  • The product has been purchased from the supplier
  • The product has entered warehouse preparation
  • The product has been packed
  • The shipping label has been created
  • The order has been handed to the carrier
  • The product is customized
  • Private label packaging has started
  • Inventory has been reserved or prepared
  • The supplier does not accept cancellation

If a cancellation is possible, any supplier fee, domestic shipping fee, payment fee, handling fee, packaging fee, customization fee, or other incurred cost may be deducted from the refund or credit.

14. Private Label, Custom Packaging, and Brand Materials

If you request private label products, branded packaging, custom inserts, logo printing, stickers, cards, manuals, or other brand-related materials, you are responsible for ensuring that you have the legal right to use those materials.

You confirm that your logos, trademarks, designs, images, packaging files, product claims, and brand materials do not violate any third-party intellectual property rights.

RuntoDropship may refuse to process brand materials, custom packaging, private label requests, or product requests that appear to be counterfeit, infringing, misleading, illegal, unsafe, or high-risk.

Customized products, private label materials, branded packaging, pre-produced materials, and supplier-reserved inventory may not be refundable after production, purchase, or preparation has started.

15. Inventory and Pre-Stock Arrangements

If you ask RuntoDropship to purchase inventory, reserve stock, store products, prepare packaging, or pre-stock products for your store, you are responsible for the agreed inventory cost, storage terms, handling cost, and any supplier-related commitment.

Inventory-related costs may not be refundable once we have paid the supplier, reserved stock, prepared packaging, or committed resources for your business.

If inventory becomes unsellable due to your store performance, platform suspension, advertising issues, product listing changes, product ban, customer demand change, or your decision to stop selling the product, RuntoDropship is not responsible for refunding the inventory cost unless otherwise agreed in writing.

16. Shipping and Delivery

RuntoDropship may help coordinate shipping routes, carrier handoff, tracking numbers, and delivery updates.

Shipping times are estimates, not guarantees.

Estimated shipping times may be affected by:

  • Destination country
  • Shipping method
  • Product type
  • Package weight and volume
  • Carrier capacity
  • Customs inspection
  • Local delivery conditions
  • Weather
  • Holidays
  • Strikes
  • Remote areas
  • Incorrect address
  • Unpaid customs duty or tax
  • Force majeure events

Tracking numbers may be generated before the package shows carrier movement. Tracking updates may take time depending on the shipping method and carrier system.

RuntoDropship is not responsible for delays caused by customs, local carriers, customer refusal, unpaid taxes, incorrect address, force majeure, or circumstances outside our reasonable control.

Detailed shipping rules may be provided in our Shipping Policy.

17. Customs, Duties, VAT, and Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, clearance fees, local handling fees, or destination-country requirements.

Unless otherwise agreed in writing, you or your customer are responsible for customs duties, VAT, import taxes, and local clearance charges.

You are responsible for ensuring that your products can be legally imported, sold, marketed, and delivered in the destination country.

RuntoDropship may assist with shipping documentation where applicable, but we do not provide legal, customs, or tax advice.

We are not responsible for losses caused by:

  • Incorrect customs information provided by you
  • Incorrect declared product information
  • Destination-country restrictions
  • Product seizure
  • Import refusal
  • Customer refusal to pay duty or tax
  • VAT or IOSS errors
  • Customs inspection
  • Regulatory action
  • Product compliance failure in the destination market

Detailed rules may be provided in our Customs & Tax Notice.

18. Refunds, Reshipments, and Returns

Refunds, reshipments, replacements, returns, and after-sales requests are handled according to our Refund, Reship & Return Policy.

RuntoDropship may review after-sales issues such as:

  • Damaged product
  • Defective product
  • Wrong item
  • Missing item
  • Missing accessory
  • Lost package
  • Severe logistics delay
  • Warehouse or supplier execution error

All claims must be supported by clear evidence, such as photos, videos, tracking information, customer complaint screenshots, shipping label photos, and order details.

RuntoDropship is not responsible for refunding or reshipping orders caused by:

  • Customer changed their mind
  • Customer does not like the product
  • Incorrect address
  • Wrong SKU submitted by merchant
  • Wrong variant selected by merchant
  • Product listing mismatch caused by merchant
  • Customer refusal
  • Unclaimed package
  • Customs refusal
  • Unauthorized return
  • Claim submitted outside the required timeframe

Your customer-facing refund policy should not promise terms that RuntoDropship has not agreed to support.

19. Restricted Products and Prohibited Activities

You may not use RuntoDropship services for products, activities, or transactions that are illegal, unsafe, deceptive, infringing, abusive, or prohibited by applicable laws, carrier rules, payment processor rules, or platform policies.

Prohibited or restricted products may include:

  • Counterfeit products
  • Fake branded products
  • Trademark-infringing products
  • Copyright-infringing products
  • Illegal drugs
  • Weapons
  • Dangerous chemicals
  • Hazardous materials
  • Stolen goods
  • Fake documents or certificates
  • Products making illegal medical claims
  • Products violating platform policies
  • Products that cannot be legally shipped or imported
  • Products that create unreasonable safety, legal, or reputational risk

Certain product categories may require additional review before sourcing or shipping, including:

  • Electronics
  • Battery products
  • Cosmetics
  • Beauty tools
  • Children’s products
  • Apparel with regulated claims
  • Supplements or health-related products
  • Liquids
  • Powders
  • Magnetic products
  • Fragile products
  • Sharp items
  • Branded products
  • Private label products

RuntoDropship may refuse, suspend, or cancel cooperation involving products we consider high-risk, unlawful, infringing, unsafe, misleading, or unsuitable for our service model.

20. Merchant Product Claims and Store Content

You are responsible for all claims made on your website, product pages, ads, emails, videos, social media content, packaging, inserts, and customer communications.

RuntoDropship is not responsible for claims you make about:

  • Product performance
  • Medical benefits
  • Health benefits
  • Beauty results
  • Weight loss
  • Safety certifications
  • Shipping time
  • Warranty period
  • Return policy
  • Origin claims
  • Brand authorization
  • Environmental claims
  • Customer results
  • Platform compliance

You should not claim that RuntoDropship guarantees any product result, delivery date, warranty, certification, legal compliance, or platform approval unless we have provided written confirmation.

21. Store, Platform, and Integration Data

When you connect a Shopify store, TikTok Shop, WooCommerce store, app, order system, or other e-commerce platform, RuntoDropship may process order-related information to provide requested services.

This may include:

  • Store information
  • Order number
  • SKU
  • Product variant
  • Quantity
  • Recipient name
  • Shipping address
  • Phone number
  • Email address where required
  • Tracking number
  • Delivery status
  • Order notes

You are responsible for ensuring that you have the required rights, permissions, and lawful basis to provide customer and order data to RuntoDropship.

RuntoDropship uses order data only to support the requested services, such as sourcing, order preparation, packaging check, shipping coordination, tracking updates, returns, and after-sales support.

Data handling is also governed by our Privacy Policy and, where applicable, our Data Processing Agreement.

22. Third-Party Services

RuntoDropship may work with third-party service providers, including:

  • Suppliers
  • Warehouses
  • Shipping carriers
  • Customs brokers
  • Payment processors
  • Cloud service providers
  • Website hosting providers
  • Analytics tools
  • Communication tools
  • Platform integration providers

We are not responsible for failures, delays, losses, policy changes, account restrictions, data issues, shipping exceptions, or service interruptions caused by third parties outside our reasonable control.

Your use of third-party platforms, payment tools, apps, carriers, or services may also be subject to their own terms and policies.

23. Communication Channels

RuntoDropship may communicate with you through email, WhatsApp, website forms, platform messages, account dashboard, live chat, or other agreed channels.

You are responsible for monitoring communication from RuntoDropship and responding promptly when confirmation is required.

Delays in your response may affect:

  • Product sourcing
  • Supplier confirmation
  • Sample approval
  • Packaging confirmation
  • Order execution
  • Shipping handoff
  • After-sales review
  • Refund or reshipment decision

RuntoDropship is not responsible for losses caused by your delayed, incomplete, or unclear response.

24. No Guaranteed Results

RuntoDropship works to support your sourcing and order execution workflow, but we do not guarantee business results.

We do not guarantee:

  • Sales volume
  • Conversion rate
  • Advertising performance
  • Customer satisfaction
  • Profit margin
  • Platform approval
  • Payment processor stability
  • No chargebacks
  • No customer complaints
  • No delivery delays
  • No supplier issues
  • No product defects
  • No customs issues
  • No account suspension

Any case study, performance example, delivery estimate, quality control result, product suggestion, or business recommendation is provided for informational and operational reference only.

25. Limitation of Liability

To the maximum extent permitted by applicable law, RuntoDropship is not liable for indirect, incidental, special, consequential, punitive, or business losses, including but not limited to:

  • Lost profit
  • Lost revenue
  • Lost sales
  • Advertising cost
  • Platform suspension
  • Payment processor hold
  • Chargeback fee
  • Customer compensation beyond approved order value
  • Brand reputation damage
  • Loss of business opportunity
  • Loss of data caused by third-party systems
  • Customs penalty
  • Tax penalty
  • Legal penalty caused by merchant-side non-compliance

Where liability cannot be fully excluded, RuntoDropship’s maximum liability for a specific order is limited to the amount you paid to RuntoDropship for the affected order, unless otherwise required by applicable law or agreed in writing.

26. Indemnification

You agree to defend, indemnify, and hold harmless RuntoDropship, its team members, partners, suppliers, and service providers from any claim, loss, damage, liability, cost, or expense arising from:

  • Your store operations
  • Your product listings
  • Your advertising claims
  • Your customer-facing promises
  • Your violation of these Terms
  • Your violation of applicable laws
  • Your violation of platform rules
  • Your violation of third-party rights
  • Your use of customer data
  • Your incorrect order information
  • Your restricted or prohibited products
  • Your unauthorized brand materials
  • Your customer disputes, chargebacks, or complaints

27. Intellectual Property

All content on the RuntoDropship website, including text, design, layout, graphics, icons, logos, service descriptions, process explanations, and other materials, belongs to RuntoDropship or its licensors unless otherwise stated.

You may not copy, reproduce, modify, distribute, scrape, resell, or use our website content, brand assets, service materials, or internal documents without written permission.

You retain ownership of your own brand materials, logos, product files, and store content that you provide to us. By providing such materials, you grant RuntoDropship permission to use them only as needed to provide the requested services.

28. Confidentiality

During cooperation, both parties may receive business, pricing, product, supplier, order, customer, process, or operational information that is confidential.

You agree not to misuse, disclose, copy, sell, or distribute confidential information received from RuntoDropship.

RuntoDropship will take reasonable steps to protect confidential merchant information and use it only for service-related purposes, unless disclosure is required by law, platform investigation, payment dispute, customs process, carrier investigation, or other legitimate business need.

29. Service Suspension or Termination

RuntoDropship may suspend or terminate your access to services if:

  • You violate these Terms
  • You fail to pay required fees
  • You submit fraudulent information
  • You sell prohibited or high-risk products
  • You abuse refund or reshipment claims
  • You submit false evidence
  • You threaten or harass team members
  • You create legal, financial, operational, or reputational risk
  • Your account is connected to suspicious activity
  • Continued cooperation is no longer commercially or operationally reasonable

Termination does not remove your responsibility to pay outstanding fees, resolve pending orders, or comply with obligations that arose before termination.

30. Force Majeure

RuntoDropship is not responsible for delay, failure, interruption, or loss caused by events outside our reasonable control, including but not limited to:

  • Natural disasters
  • Fire
  • Flood
  • Epidemic or pandemic
  • War
  • Civil unrest
  • Government action
  • Customs action
  • Labor strike
  • Carrier disruption
  • Supplier shutdown
  • Power failure
  • Internet failure
  • Platform outage
  • Payment provider disruption
  • Severe weather
  • Regulatory changes
  • Other force majeure events

If such events affect service performance, we will make reasonable efforts to communicate with you and find practical solutions where possible.

31. Changes to Services and Terms

RuntoDropship may update, modify, suspend, or discontinue parts of our services, website, pricing, processes, shipping options, product categories, or cooperation terms from time to time.

We may also update these Terms to reflect changes in our services, supplier conditions, carrier rules, legal requirements, platform policies, or business operations.

When we update these Terms, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website or services after the updated Terms become effective means you accept the updated Terms.

32. Governing Law and Dispute Resolution

These Terms and any dispute arising from or related to your use of RuntoDropship services shall be governed by the laws of [Insert Governing Law / Jurisdiction], unless otherwise required by applicable law.

Before starting any formal legal action, both parties agree to first attempt to resolve the dispute through good-faith communication.

If the dispute cannot be resolved through communication, the dispute shall be handled by the courts or dispute resolution body located in [Insert Jurisdiction / Venue], unless otherwise agreed in writing.

Important: You should confirm the governing law, jurisdiction, and dispute resolution wording with a qualified lawyer before publishing this section.

33. Additional Policies

These Terms should be read together with our other policies, including:

If there is a conflict between these Terms and a specific written agreement signed by both parties, the signed written agreement will control for that specific cooperation.

34. Contact Us

If you have questions about these Terms of Service, please contact us:

RuntoDropship
Email: info@runtodropship.com
Website: https://runtodropship.com